TERMSOF BUSINESS

   
 
About Us
DC Kits & D&E Videos are completely dedicated to your total CUSTOMER SATISFACTION.
If you have any suggestions or comments please email us at d.c.kits@ntlworld.com 
 
 
Making A Purchase


 Making a purchase could not be easier, just browse our Online Catalogue, then click on any items that you would like to purchase and put them into the shopping cart.
After you have finished your selection, click on "Order" and you will be asked for all your details, so that we will be able to supply the order direct to your desired address.

 

 
We accept credit card payment. If you are shopping from outside the UK then just place your order and your credit card company will convert the transaction to your own local currency.
 

 
We accept all major credit cards.
We do not charge for any item until it is ready to ship.
Back ordered items are not charged until they are shipped.
You may send your credit card information via phone, fax, snail mail or over the Internet.
Our postal address is: 111 Norwood Crescent, Leeds LS28 6NG Yorkshire. 01132 563415

 

 
Shipping And Handling

 Charges for shipping are listed as you order.

 
 
    
Delivery Schedule

 We aim to deliver your order within 28 days. We will normally send your order via Royal Mail thus delivery can be an additional 2/3 working days. International orders are generally sent using Royal Mail 'International Air Mail'



Back Orders

 If your item is not in stock, we will back order for you.
Please bear in mind that we produce and stock well over 1000 product lines. thus it is impossible to stock 100% of our listed range.

All DC Kits plastic & Resin kits are produced in batches , normally every six months.

If we expect a unreasonable delay in supplying your order we will notify you by e.mail.
Products not manufactured by DC Kits & D & E Videos are subject to the deliveries shedules imposed by the manufacturers and could be discontinued without notice, we will notify you if supplying the product you have ordered becomes difficult due to non availability or no current production programs.



Credit Card Security

 All credit cards are Securely processed Online by SagePay (New name for Protox) and the Card numbers are encrypted in the software when the order is placed using 128 bit encryption.
All Phone & Postal orders are processed by Streamline on a secure digital terminal. Please be aware we always need if ordered via Phone or Post your full name, address, postcode, full Credit Card number (The long number on the card) the commencement & expiry dates, the SVC number (The last 3 digits off of the signature strip) and a contact phone number and e.mail address if available.



Guarantee

 
We guarantee your satisfaction.

All of our products come with a 30 day no quibble guarantee.


Contacting Us

 If you need to reach us, please email us on d.c.kits@ntlworld.com,
alternatively, you can call on 01132 563415  (International +44
or write to us at 111 Norwood Crescent, Stanningley, Leeds LS28 6NG Yorkshire.


Monday:8.00 to 13.30& 18.00 to 22.00.

 

Tuesday:8.00 to 13.30&18.00 to 20.00.

Wednesday:8.00 to 13.30& 18.00 to 20.00.

Thursday: 8.00 to 13.30& 18.00 to 20.00.

Friday:Closed

Saturday:Closed

Sunday:Closed

 

PLEASE NOTE 

We are often available at other times during the week, but if the phone remains unanswered

then we are either away on business, on holiday, or unconcious!