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TERMSOF BUSINESS
About Us
DC Kits & D&E Videos are completely
dedicated to your total CUSTOMER SATISFACTION
If you have any suggestions or comments please email us at d.c.kits@ntlworld.com
Making a purchase could not be easier.
Just browse our Online Catalog, then click on any items that you would like to purchase
and put them into the shopping cart.
After you have finished your selection, click on "Order" and you will be asked for all your details,
so that we will be able to supply the order direct to your desired address.
If you have any suggestions or comments please email us at d.c.kits@ntlworld.com
Making A Purchase
Making a purchase could not be easier.
Just browse our Online Catalog, then click on any items that you would like to purchase
and put them into the shopping cart.
After you have finished your selection, click on "Order" and you will be asked for all your details,
so that we will be able to supply the order direct to your desired address.
We accept credit card
payment. If you are shopping from outside the UK then just place your
order and your credit card company will convert the
transaction to your own local currency.
We accept all major credit
cards.
We do not charge for any item until it is
ready to ship.
Back ordered items are not charged until
they are shipped.
You may send your credit card information
via phone, fax, snail mail or over the Internet.
Our postal address is: 111 Norwood Crescent, Leeds LS28
6NG Yorkshire. 01132 563415
Shipping And Handling
Charges for shipping are listed as you
order.
Delivery Schedule
We aim to deliver your order within 28 days.
We will normally send your order via Royal Mail thus delivery can be an
additional 2/3 working days. International orders are generally sent using
Royal Mail 'International Air Mail'
Back Orders
If your item is not in stock, we will back
order for you.
Please bear in mind that we produce and
stock well over 1000 product lines. thus it is impossible to stock 100%
of our listed range.
All DC Kits plastic &
Resin kits are produced in batches , normally every six months.
If we
expect a unreasonable delay in supplying your order
we will notify you by e.mail.
Products not manufactured by DC Kits & D
& E Videos are subject to the deliveries shedules imposed by the
manufacturers and could be discontinued without notice, we will notify you
if supplying the product you have ordered becomes difficult due to non availability or no current production
programs.
Credit Card Security
All credit cards are Securely processed Online by
Protox and the Card numbers are encrypted in the software when
the order is placed using 128 bit encryption.
All Phone & Postal orders are processed
by Streamline on a secure digital terminal. Please be aware we always
need if ordered via Phone or Post your full name, address,
postcode, full Credit Card number (The long number on the
card) the commencement & expiry dates, the SVC number
(The last 3 digits off of the signature strip) and a contact
phone number and e.mail address if available.
Guarantee
We guarantee your satisfaction.
All of our products come with a 30 day no quibble guarantee.
Contacting Us
If you need to reach us, please email us on
d.c.kits@ntlworld.com,
alternatively, you can call on 01132
563415 (International +44 <phone without first zero)
or write to us at 111 Norwood Crescent,
Stanningley, Leeds LS28 6NG Yorkshire.
Monday:8.00 to 13.30& 18.00 to 22.00.
Tuesday:8.00 to 13.30&18.00 to 20.00.
Wednesday:8.00 to 13.30& 18.00 to 20.00.
Thursday: 8.00 to 13.30& 18.00 to 20.00.
Friday:Closed
Saturday:Closed
Sunday:Closed
PLEASE NOTE
We are often available at other times during the week,
but if the phone remains unansweredthen we are either away on business, on holiday, or
unconcious!
