Ordering Information

Making A Purchase
Making a purchase could not be easier, just browse our Online Catalogue, then click on any items that you would like to purchase and put them into the shopping cart.

After you have finished your selection, click on "Order" and you will be asked for all your details, so that we will be able to supply the order direct to your desired address.
If we cannot supply an item of stock we will notify you, and refund where required. Please note our kits are being phased out and often are not available.

Due to presure of work at certain times (Feb-April and Oct-December) please allow 28 days for our 'ONE' member of staff to prepare & ship these.

We accept credit card payment. If you are shopping from outside the UK then just place your order and your credit card company will convert the transaction to your own local currency.

We accept all major credit cards but we prefer you to use Debit Cards for more expensive items, you are not charged untill ready for despatch.
If you decide yo pay by Paypal, they take the money instantly. We only collect this money on despatch, please use Cards where possible.
Back ordered items are not charged until they are shipped, see Paypal note above.
Our Website payments are hosted by Sagepay and totally secure, we have no access to your card information.

Our postal address is: 111 Norwood Crescent, Leeds LS28 6NG Yorkshire. 01132 563415

Shipping And Handling
 Charges for shipping are listed as you order.

Delivery Schedule

We aim to deliver your order within 28 days. We will normally send your order via Royal Mail thus delivery can be an additional 2/3 working days. International orders are generally sent using Royal Mail 'International Air Mail'

Back Orders
 If your item is not in stock, we will back order for you. Please bear in mind that we produce and stock well over 1000 product lines. thus it is impossible to stock 100% of our listed range.
All DC Kits plastic & Resin kits are produced in batches , normally every six months.
If we expect a unreasonable delay in supplying your order we will notify you by e.mail. 
Products not manufactured by DC Kits & D & E Videos are subject to the deliveries shedules imposed by the manufacturers and could be discontinued without notice, we will notify you if supplying the product you have ordered becomes difficult due to non availability or no current production programs. 

Credit Card Security
 All credit cards are Securely processed Online by SagePay (New name for Protox) and the Card numbers are encrypted in the software when the order is placed using 128 bit encryption. All Phone & Postal orders are processed by Streamline on a secure digital terminal. Please be aware we always need if ordered via Phone or Post your full name, address, postcode, full Credit Card number (The long number on the card) the commencement & expiry dates, the SVC number (The last 3 digits off of the signature strip) and a contact phone number and e.mail address if available.

 We guarantee your satisfaction.
All of our products come with a 30 day no quibble guarantee.